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FAQs

Who is UMi?

Click to find out who we are, and what we do

UMi takes the hard work out of finding and using the best information, expertise and finance, making it makes it easier for businesses to do more and go further.

Since 2007, we’ve worked with more than 60,000 businesses across the UK, leveraged over £650m of private sector investment,

Wherever you are on your business journey, UMi Sat Nav can get you there quicker and in better shape too.

We’ll connect you to the things that will make a real difference, keeping you on track with the opportunities and challenges you haven’t even spotted yet.

Ask UMi to find out more.

What services do UMi offer?

Discover more about the services we provide

UMi customers:

Wherever you are on your business journey, by taking the hard work out of finding and using the best information, expertise and finance, UMi Sat Nav can get you there quicker and in better shape.

As an UMi customer you’ll get:

  • Finance & Funding - never miss out on eligible grants or loans and get help to manage your business finances better.
  • Advice & Support - personalised advice, monthly check-ins and alerts to keep you on track - worth over £480 annually.
  • Events & Learning - be inspired, stretch your thinking and learn new skills - worth over £360 annually.
  • Tools & Resources - access 100s of guides, templates and articles to help you take action.

 

UMi partners:

We work with a range of public and private partners, all with the specialisms to make a real difference to businesses in our network.

The work we do with our partners includes delivery of:

  • Fund design and management including debt fund, inward investment grants, large scale capital grants, small revenue based projects and economic shock response funding
  • Inspiring events and campaigns – from celebratory awards, large scale conferences, events & exhibitions to business workshops and webinars
  • Virtual services & knowledge management – business related virtual (voice, web and social media) information and advice services
  • Customised partner programme delivery including Supply chain development programmes, meet the buyer, trade missions, digital adoption programmes, growth hub delivery and business advisory services

If you think there is something more we can be doing to make it easier for you and your business, or you just want to have a chat through any of our services then get in touch at [email protected] or speak to one of our advisers on 0330 124 7305.

What is the cost of UMi services?

Take a look at the cost of our services

Wherever you are on your business journey, by taking the hard work out of finding and using the best information, expertise and finance, UMi Sat Nav can get you there quicker and in better shape.

As an UMi customer you’ll get:

  • Finance & Funding - never miss out on eligible grants or loans and get help to manage your business finances better.
  • Advice & Support - personalised advice, monthly check-ins and alerts to keep you on track - worth over £480 annually.
  • Events & Learning - be inspired, stretch your thinking and learn new skills - worth over £360 annually.
  • Tools & Resources - access 100s of guides, templates and articles to help you take action.

After your free trial is over, you can begin your subscription for just £9.99 per month (including VAT), or £99.99 annually (including VAT).

Until then, there is no need for credit cards or decision making, just sign up and let us prove our promise to help you go further and do more.

How do I sponsor an event?

Want to sponsor one of our events? Find out how

For any sponsorship enquiries, please direct these to [email protected]

Can I meet face-to-face with an adviser?

Click here to find out more

We will be offering this service soon; however, in the meantime if you like face-to-face interaction, why not take advantage of a video call? Contact us for more information.

Can I still access the service if I’m outside of the UK?

Living abroad? Find out what we can do to help

Yes. However, your business will need to be based in the UK to take full advantage of our services.

Do I have to be trading to access your support?

If you're not running your business yet, click here to find out if we can help

Here at UMi, we support all businesses no matter where you are in your journey. We will tailor to your needs and any applicable services to your business will be recommended to you.

How can I contribute/ collaborate with UMi?

Work with us

If you're interested in partnering with UMi or have an awesome idea you’d like to share, just get in touch at [email protected] 

If you’re a media contact or a journalist and would like to speak to UMi, please contact [email protected]. We’d be happy to help.

Working at UMi

Working at UMi

If you’d like to join us on our mission to help businesses do more and go further, check out our current vacancies here: https://www.weareumi.co.uk/get-to-know-us/join-the-team/

If you feel you have the right skills and knowledge for any of our available vacancies, please submit your cover letter and CV to [email protected] clearly stating the vacancy, you wish to apply for.

 

How can I contact UMi?

Get in touch

We understand that business is both hard and exciting, we’re committed to going on that journey with you. Get in touch using your chosen channel via Ask UMi, and we can guide you on the right path.

Telephone: 0330 124 7305

Email: [email protected]

Webchat: See the Ask UMi bar to start a webchat (this can be found at the bottom of the screen on a mobile device, and on the right on desktop/tablet)

Our advisers will be happy to help Monday–Thursday 08.30am–5pm & Friday 8.30am–4.30pm

Something Else?

Need more help?

If your question hasn’t been answered above, or you’re struggling to make sense of it all, please get in touch using your chosen channel via Ask UMi, and one of our advisers will be happy to help you go further.

How do I make a complaint?

How do I make a complaint?

If you do wish to make a complaint you can do so by contacting us using your chosen channel via Ask UMi and we’ll forward your concerns on to: https://www.weareumi.co.uk/lets-talk/

How do I cancel my free trial/subscription?

Click here to find out how to cancel your subscription

If you'd like to cancel your subscription, then head over to PayPal to manage your recurring payments. Alternatively, please contact one of our advisers using phone (0330 124 7305), email or webchat.

For full T&Cs regarding cancelling your subscription, please head to our Terms of Use.

If you do decide to leave the UMi network but you find yourself needing our guidance further down the road, we’ll always welcome you back with open arms.